Rain 5G keeps on saying no internet connection.

I am writing this review on behalf of my friend. He ordered Rain 5G 3 months ago. Received his router and all payments went off. Since day one, he does not have internet. Keeps on saying no internet connection even with full 5G signal. With the call center closed, there is just no support what so ever. He logged several calls and even emailed rain without any success. There was one guy that phoned him and said he is going to phone back, nothing. I think it is not fair to pay for a service you do not received. The reason why I am writing this, as I was the one reffering him to rain and now he is getting this bad service. He signed up with the email address ***. Please contact him urgently to assist or to assist with cancellation and refund of all cost paid to date. This is URGENT.