Rain 5g just become horrible!

So today I found out that my so called "5g" internet is actually connected to a 4g tower! Hence I can't even work properly... So all along you make me pay for 5g internet but connecting me to a 4g tower? What *****ery is that? Also a "technician" was supposed to come help out but nobody came. I'm so irritated to the core

So can I get some refund as I can't pay for 5g internet while connected to 4g ?

Not good enough because now I have to buy data to stay connected at work. Your tower issue shouldn't cost me...so I need some of that money back because the whole month, I'm paying for a product I don't have. I've bought so much mobile data just to connect at work. So you can't make it as if you are doing me a favour by putting me on 4g... You are actually costing me ! So I need some of that money back.

If it was a 1 or 2 day issue, I'd understand...but the whole month? Plus loadshedding got better but your internet went down...does not make sense. So "at no additional cost" is not a favour for me...the whole situation is an ADDITIONAL COST! So I want my money back

Yes on 4g! I'm going to report your company further now... You are such bad people. I'm not taking this bad treatment

Even your technician said its better to ask for credit as the tower is on red alert and he saw that I use my mobile data to make work calls. No wonder you are replying privately because you don't want to show people how bad you treat us. SIM is definitely connected from 1 June but not working as expected as you also say I am on 4g... So why make me pay for 5g internet??

I need to know why I am paying for a service I don't have ?

No need to engage further here. I've reported the case somewhere else.