Rain 5G is USELESS, No SERVICE after Sales

I am extremely disappointed in the service and 5g products from this company. They are so difficult to deal with. I have spent such a large amount of airtime in dealing with my issue and it has not been resolved to date. The agents make empty promises and do not commit to their solutions. Onsite agent where suppose to do a site visit and we are still waiting. My upgrade from 4G to 5G has been very satisfactory. The internet speeds are not consistent. Sometimes they are high but most of the time they are really low like below 2mbps. 5G is suppose to be their flagship product. Between 4-9 pm the internet is unusable. You create tickets and you get a dumb response they received our request "They on it, help is on the way" but nothing get done. There is no response. This company sells tons of 5G service and that is it. The is no concern thereafter. Today my account was debited for a 4G service when I should not be. All the agents I previously spoke to said that there would not be any charge as I have upgrade my account to 5G but no one's cancels the 4G.

Please if RAIN is the only service provider in your area rather go without internet cause they do not care. All they care about is getting your details and taking your money, what happens in-between is not their concern..