Rain 5G is a ****...Non service

I regret ever giving this company a chance. They provide no service at all. Honestly they deserve ZERO rating... I've been without internet connection since Friday 20th May and they'll never even send communication about what's happening. The first time I called them I spoke to a rather rude Lerato who told me there was nothing wrong with our towers and I just need to unplug for 15 minutes for a reboot then I should be fine but nothing happened. I called the following day and the agent whose name I've now forgotten said there was definitely something wrong with the towers and they are critical (whatever that means), I got an email to reset and connect to another tower (how?) but still nothing changed... just that 5G light turning red and orange then going off. I'm at my wit ends honestly

By the way this is not happening for the first time this month but that first time only lasted for a day