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AB
Andre B

1 reviews | Active since Jul 2015

02 Nov 2023, 16:26

Rain 5G is a ***** company! They do not have the manpower to run properly.

This is the most useless company I have ever dealt with! I tried to cancel the order before it even arrived but no one answered my cancellation request. Then when the Rain 5G modem arrived I thought well let me see if I can use it since it is here now anyway. I turned it on and got download speed of 65mbps and upload speed never more than 1 Mbps which is not enough for me to work on. I sent them a support request which was ignored completely., I just got an email saying someone would reach out shortly and they never did. On the 7th of September I cancelled the Rain via their app and got an email confirmation. They asked me for the collection address etc. NOTHING happened after that. And they tried to take 2 months worth of fee from my bank account on the 1st of October. I tried to call but I only get a prompt saying I owe them money. There are no other options to speak to a consultant at all. I tried to email them and got the same promise that someone will reach out soon. THIS COMPANY IS A *****! They will not allow you to cancel once you have put your details down to get the service. BEWARE!!! THIS IS A BIG DEAL!!!

0
Replies (10)
Rain
Rain's reply03 Nov 2023, 12:13
Official
Hi Andre Burger

We're really sorry your rain experience hasn't been as good as you expected. 
We're going to get on this asap. 

Thank you. 
rain. 
AB
Andre B's update10 Nov 2023, 09:34
Reviewer Update
I provided Rain with my cancellation reference details and all my support ticket details that show how unhappy I was with their service and since 4 November I have had no response, yet EVERY DAY they attempt to debit my account. I am incurring failed transaction fees now and I will send all of it to the consumer commission so that Rain can refund my fees. This is becoming ********!
AB
Andre B's update14 Nov 2023, 00:11
Reviewer Update
I have no call registered in my phone.
AB
Andre B's update15 Nov 2023, 15:54
Reviewer Update
Email me then. Thank you. If you apparently struggle to get hold of me on my cell which is on day and night and i get calls throughiut the day from any people, please just email me.
And ive noticed youve now even increased the debit order again to R1237 that is attempting to ***** my money every single day so you guys are just faking your customer support and pretending that you do anything when you reply on Hellopeter. Just a stall to take more money.
AB
Andre B's update15 Nov 2023, 21:39
Reviewer Update
Thank you that is all that I wanted. The device is like brand new in its box. I am home every day between 8am and 8pm so collect any day.

Regards,

Andre
AB
Andre B's update16 Nov 2023, 11:37
Reviewer Update
Btw there was another debit attempt again this morning.
Please can you stop those?
AB
Andre B's update16 Nov 2023, 17:36
Reviewer Update
I thought you were settling my account to a zero balance and cancelling the servi e and then now you send me a message to settle the balance on my account?
What are you guys playing at???
AB
Andre B's update18 Nov 2023, 13:17
Reviewer Update
The router was collected yesterday.
There should be nopre business between us any longer.
AB
Andre B's update20 Nov 2023, 12:40
Reviewer Update
Thank you Rain. It seems that the debit orders have stopped now and you have collected the 5g router so now I feel at peace with Rain.

AB
Andre B's update21 Nov 2023, 15:58
Reviewer Update
Omw CCD couriers are calling me every 4 hours to find out when they can collect the router that they collected already last week.
Please cancel them now? I only had the 1 router. I swear!!!!