RAIN 5G - *********** SUPPORT SERVICE

I received my 5G router on the 28th....and set it up on the 30th of January. No internet!!! I called the support number for assistance on the 31st and no one was able to help me but my query was escalated and I was told that I would have a reply with 24hours...guess what??? No reply. So 48 hours later I called support again and spoke to a lovely lady who made me feel like this time my plea would be heard and I would be assisted...guess what??? No reply. I called again this morning and I entered a query through the app.... eventually I get a call while I am at work and the technician tells me that she can only help me if I am at home at my router. So we make an arrangement that I will go home early from work so that she can call me at 1pm to assist me.... guess what??? No call. I phoned Rain support several times and everyone says that they will send an email through for someone to get back to me. One consultant even had the audacity to tell me that I was not available when they wanted to help me.... as if it is all my fault that my problem hasn't been solved. My last call I asked to speak to the team leader....who actually phoned me back... she promised to get someone to assist me at 6pm.....guess what...no one helped me. So here I sit.... with no service from a service I was forced to pay upfront for....I can't do my work without internet so now I have had to purchase extra data in my cellphone contract in addition to the money I paid for my RAIN WIFI. This sends such a clear message of how important your customers are to you ....If my internet is not up and running by 10am tomorrow I will be cancelling my subscription and I will expect to be reimbursed as I can prove I have had no service from you. This is THEFT !