Rain 5G - if only their customer service matched their apparent 5G speeds

Wow. Just wow. With Rain ads everywhere showing off their fast 5G speeds, I was interested in their product. With a few clicks my router was ordered and delivery was fast. Unfortunately, this is where their fast responses end. Having received the router i noticed that on the myrain website that the product still had a status of "Pending delivery" preventing me to activate the sim card and therefore without an internet connection - bug in the system probably, it's cool i guess I could forgive that. I proceed to log a query about this issue. Now cut 5 days later and 5 queries logged, no reply from anyone. I then create one more query threatening to voice my frustration on Hello Peter, and suddenly I get a phone call from a consultant seemingly eager to help me. Unfortunately I was in a meeting and the consultant advised that they would be able to assist me on email. I respond to the email with a sudden yet short lived sign of hope, and 2 follow up emails later I have no response from Rain. I've seen many complaints on Hello Peter about their lack of customer service and have seen the generic responses that they respond with. I am very disappointed and frankly disgusted with how they treat their customers and would advise anyone to think twice before purchasing any of their products.