Rain 5G horrible service

I made a cancellation on the Rain app on the 21st dec 2024 I got an email on the 21st and the 22bd that they have received my cancellation and that an agent will contact me back and no one contacted me and then on the 31st December @11:30pm the internet was switched off so I felt their implementing the process so its okay then on the 2nd January @6 am I got a message they deducted 759 from Rain I logged a complaint on their Rain chat with all the references of the cancellation and the app said the matter would be escalated but j was not happy because the agents do not call back so exactly at 8ma I called and a lady by the name of joan answered my call I explained the problem about the deduction mean while I cancelled in time and no one at their company called me back even though you are send an email that you will be contacted she said she would escalate the matter with the cancellation department I asked for a name for some who is in management because I was not happy with their service and she said it not their company policy to give and managers name I must wait for the cancellation department to call me back she said I must rest assured I will be contacted, no one called me back the whole day,I called back at 4pm in the afternoon and you just go through their phone recorded options on their system no one answers the phone how dissapointing I have had their subscription since 2020 and when you cancel you go through such horrible service I want my refund I cancelled in enough time their never follow up with their own process to call back clients. Horrible service