RAIN 5G Home no internet for 5 days and no real assistance from support team.

Since Friday, 5 January until today, 09 January my router has not had internet connection. I logged a support call on Sunday and no one called me until I called today on Tuesday. The first lady ended up dropping the call then the second lady made me move the router and litterally place it on the window and it connected for a few minutes then the network went down so I called a third time and this time the consultant can confirm that there is no 5G tower near me and can see my connection is poor so she said she will escelate so I will be called. Till now at 14h00 no one called since 10h00.

I work from home and use Rain internet to work so this means the past two days it has been a struggle and there is no sense of urgency from Rain support team.

I always experience this thing of losing network with rain but never went on for over 1 day up to five 5 days like now and now being told I need to place it on the window or else it will not work even if I place it somewhere else while facing the direction of the nearest tower is not enough. I need this resolved or else I need to get compensated for the 5 days it was not working or more if it continues