Rain 5G fail its Maitland customers

Up until 12 November 2022 rain has had no issues and out of the blue they down 3 days 3days without internet with no end in sight as to wen the service will be restored. It makes me real sad that I left Fibre for 5G. Rain does not communicate with its affected clients and worse no after hrs reporting structure nothing accept you wait till they get it sorted I mean 4 days now and it's down with no positive info as to wen services will be restored Very very very sad and pathetic service!!!!!!