Rain 5g disaster

I have been struggling to use Rain 5g for about 1 month. But I can't use it at all. The Internet does not attract. I tried very hard to cancel again. I couldn't reach customer service. I was able to meet 1 time in 1 month, I requested a cancellation and they didn't call me. I then asked for a cancellation on Rain's website online. The date was October 31. They emailed me that they were going to call me and they didn't. The next day I checked my bank account and they had deducted the new month's fee from me and again they didn't call. Definitely not recommend. I think I've been ****med.