Rain 5g disappoints as does support team

Week1 on @rainSouthAfrica's top product was exceptional.Week2 was unworkable with slow speeds(10times slower than 3g) & frequent "no internet" issues.Week3 little to no communication from evasive Support after couriers collected router. Support seems geared towards 4g clients :_(. I have paid ZAR1000 for a month on their top product yet only got decent reception for a period of 7 days. No refund or feedback to date. Rain had sent me this on 18 May 2020, no feedback as at 27 June 2020:

Thanks again for contacting rain Support & apologies for any delays in getting back to you. We’ve actioned a high number of inquiries over the past few days.

Thanks again for contacting rain Support & apologies for any delays in getting back to you. We’ve actioned a high number of inquiries over the past few days.

I will send a request to RAM to also collect the router.

Please note that the process for cancellation is we send a request to RAM for collection for collection of the device and they will be able to collect during lock-down. Once collected it will be sent to the logistics team and they will test the device and once test conclusive they then will action the refund for you.

I will request for a card reversal that takes 7-14 days