Rain 5G

Item: Rain
Rating: 1
Author: neil R

After waiting very long for the router’s delivery, the SIM’s activation took another day. We took the 5G R1000/pm package, but the network is unreliable at best. The speeds are too slow if you need a connection for online meetings or in our case, online teaching. The got very little support, after which we tried cancelling and refunding since it’s still within the first week. It’s been two weeks now and every day since, I’ve phoned them to be told that they promise, tomorrow they’ll call me back, which they never do. The short is, even the best upload speeds I’ve had with their “Premium 5G” network was under 5mb/s, upload speeds vary between 0,1mb/s to 100mb/s, but with no predictability value at all. I wouldn’t recommend Rain 5G to anyone, for any reason, ever at all. This is truly the worst experience I’ve ever had from a company that in no way conducts its business professionally. Don’t give Rain a shot, you’ll regret it.

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neil R's updateReviewer Update

22 Mar 2022, 08:17

We just want to cancel and refund as the first attempt to cancel was made on 11 March 2022, well within the first week from which I recieved the router on Monday 7 March 2022. (contact me if you don’t find the email and phonecalls in question and I’ll provide them) Thank you for the prompt response. As soon as we conclude this and I have recieved my refund, I’ll take down or change this negative review. So to anyone reading this, know that if you are in fact reading this, I still haven’t seen any resolution from Rain. Very unprofessional, not suitable for business or employment needs and not as described on the adverti*****t. My next step shall be to lay a complaint with the ombudsman.

neil R's update22 Mar 2022, 08:17

Reviewer Update