RAIN 5G

I received my parcel from Rain on the 10.12.2020 and on the same day my fiancé got a Mweb account for Fiber to put in our house. I contacted rain on their website as there is no number to call to notify them that I am no longer interested and do not want there product. my first ticket number is *** and then again another ticket number ***. I was contacted by customer care, and they told me that they would send Ram Courier to collect the 5G router and sim card and refund my account. Up till now nothing has happened. and if they do not refund my account and they start doing debt orders on my card there is going to be hell. So I suggest they come and collect their **** that does not even work as fast as LTE. I DO NOT WANT THEIR PRODUCT AND THEY BETTER COME AND COLLECT IT ASAP!!!!! My Account name is *** and my contact number is *** they should know who I am just by the ticket numbers!!!! I AM FRUSTRATED AT THE INCOMPETANTS OF RAIN!!!!!