Rain 5G

Good Day so my wife had an old 5gG Rain router which needing paying up to date which we said no problem we happy with that its all good.

Then when it came to sorting out the first payment which R1135.94 to get everything up to date which was all good no problems there.

And then my had a phone call saying she was R30 sort so we paid that an we were happy to do so.

So then one day on the way to work my wife phones me saying that Rain just took R625 out her Capitec Account then we she phone them they said sorry we took money out of the wrong account. They we refund the money back to her which will take 7 working days to show back in the account an we were happy to wait.

After the 7 working days she phone them an says i have not got money whats happening so they said they lost the ticket number so they cannot help us an we having been phone day in an day out and nothing.

PLEASE CAN YOU HELP WITH SEEING WHAT YOU CAN DO THAT YOU SO MUCH