Rain 5G bad internet.

I received my router from RAIN within two working days of my application. I was thrilled to be a part of the 5G customer base.

Upon installation of the router, I found that the network speed was up and down all the time. However still acceptable as it still offered better speeds than Fibre would at a good price.

Since a few days ago, the interent connectivity for Rain is so bad there are not even words I can use to describe. I used to get speeds of 200mbps, now the best I can get is 92mbps at the most if the internet is working which most of the time it is not. Uploads used to be 20mbps, now its 0.40mbps.

All fine and well Corona has added extra load to networks and all of that. However, when I spoke to a consultant yesterday after struggling for hours trying to get through to them, the best she could do is advise me to reset my router and try again as she was not sure why my internet would not work.

I tried the reset and not even 10 min later, my internet was down again. I was reluctant to try the reset as I know there is nothing wrong with the router since the internet works fine at times, which tells me there is nothing wrong with the router.

When checking the router status I can see the WAN IP it connects to, trying to ping the IP, it is always stable and responds without issue. However my internet breakout does not work. This leads me to believe there is another issue on the Rain network.

I got fed up of the internet drops as it got worse and worse, I logged my first call sunday the 5th of April 2020. I am yet to receive a call for this reference. I logged more calls on Tuesday the 7th of April 2020 and have yet to receive a call back.

Today I have logged another 2x Calls and have been trying to get hold of their helpdesk, where the message is their helpdesk is closed. What kind of support is this?

To Date I have logged 9x Calls with no feedback whatsoever.

Would I recommend Rain to anyone? Never again.

I hope that Rain sorts out their house and gives the customers their money back for not providing them the service they promise.