Rain 5G

I ordered the Rain 5G Router on the 11/5/2020, after confirming that my area has 5G coverage on their website. The order - delivery process was seamless (13/05/2020). Once the package was delivered I got an email confirming the activation of my 5G SIM card. I then setup my router and spent close to 8 hours looking for an optimal spot to get the best coverage but to my dismay there was no such spot anywhere on my property, I couldn’t understand how cause their website clearly states that I have coverage. I followed all the prescribed optimisation methods but none of them could get me connected. I emailed Support on the 14/5/2020 to relay my frustrations and 4 days later(18/5/2020) I received communication that my query has been escalated to their technical department. To this day I am still waiting for a response. Rain billed my account on 1/6/2020 I then asked how am I being billed for a service that I am clearly not using. I keep receiving emails that I should look out for upcoming bills but I have never even used a single megabyte of data from Rain. There is no way for me to suspend my account as their Support line doesn’t work and there are no responses to my emails.