Rain 5G

On the 5th Feb 2024 the 5G rooter was delivered, on the 6th Feb 2024 I cancelled the subscription due to poor connectivity and the Rain representatives could not find my location in their system. Ref no: 1***

On the 13th Feb 2024, I phoned to check if my subscription was deactivated, because they had not arranged to fetch their 5G rooter. Only to my surprise that they didn’t cancel it and R886.00 was debited month end of Feb 2024.

On the 2nd of March 2024, I phone again, and the cancellation team still did nothing regarding my request to unsubscribe and as a result another debit order of R595.00 was done. Phone call Ref no: 173 113 59

Please note that all these debit orders are done while they can see in their system that I requested for a cancellation and I didn’t use the rooter because it was not connecting.

I feel ****** and ****med by Rain. I can not cancel from my end because their portal is limiting me. Yet, I am not assisted when I phone them.