KM
Karabo M
1 reviews | Active since Feb 2023
10 Feb 2023, 13:43
Rain 5G
If there was a negative star I would have given it to you! You guys don't even deserve a star.
This is regarding tickets ***/***. My rain 5G router was off due to faulty towers. I logged tickets so they can credit my account for days where I had no internet, they just said my issue has been escalated to the correct department. Come 1st of February they are billing me without crediting my account.
To date they are still busy trying to bill me without crediting my account. I cancelled my services with them. Poor, unprofessional and mediocre service!!!
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Replies (3)0
Replies (3)
Rain's replyOfficial
10 Feb 2023, 13:46Hi Karabo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply10 Feb 2023, 13:46
Official
Hi Karabo.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
KM
Karabo M's updateReviewer Update
10 Feb 2023, 14:24Did you pass in the credit for the December days as well? If so, then why are you still trying to deduct the full amount? If you would have sent the invoice as proof of credit I would have settled the bill.
KM
Karabo M's update10 Feb 2023, 14:24
Reviewer Update
Did you pass in the credit for the December days as well? If so, then why are you still trying to deduct the full amount? If you would have sent the invoice as proof of credit I would have settled the bill.
Rain's replyOfficial
10 Feb 2023, 14:32Please note we have credited you for the days you had no connection.
Rain's reply10 Feb 2023, 14:32
Official
Please note we have credited you for the days you had no connection.