RAIN

Good Morning

I am not happy with the service that I am receiving at this moment from Rain.

Firstly, I ordered the 5G router over 3 weeks ago. It took a whole week to have it delivered to my residence. When it finally arrived then I had been informed about the Router or Sim having a problem hence I was not able to get internet connection using the said appliances. A Technician was dispached to my house only after having called Rain multiple times regarding the issue of connectivity, only for the technician to leave without having solved my issue. I was left with word that the people that had bought 5G package in the same time period that I had bought it were in a migration of some sorts due to some system *******ion that had occurred. Two weeks later, I am still waiting to be updated on when I can get my connectivity up and running!

I am not receiving any update unless I call. I am spending more money trying to get information and yet I am the one losing in this relationship. Money has already been deducted upfront for the plan that I had assumed would be working . I canceled the 4G package assuming 5G is better. I'm sitting with no working router/Sim due to this ominous migration.

How do the kids get through online as they are doing school through an online platform. I can't do work nor can I enjoy the benefits of any connection.

I am severely disappointed in the customer service of Rain.