Rain ****

I had an account with Rain for the past 2 years, however on the 14th May 2026 I gave Rain a call requesting them to cancel my subscription as I have moved to another network, The Rain consultant I spoke to promised to send a cancellation request and said that Rain will no longer debit money from my account, and to my surprise on the 25th May 2026 Rain debited R575 & R140 from my account. On the 25th I gave Rain a call and spoke to Jane and she advised that Rain hasn't processed the cancellation but how is that my problem if I have requested for cancellation earlier? and she said she will put in a request for a refund to be done on the 27th May which never happened until now. I wrote to Hello Peter regarding my issue as I was not getting help with the refund from Rain, and received a call from a lady by the name Reatile who also promised that I will be refunded and she understands that things were not explained to me properly by a Rain agent. I have not heard from Reatile or anyone since. Today I wake up to a text from FNB Rain debited R575 again from my account my child doesn't have money to go to school because Rain keeps *****ing money from my account. Can someone from Management give me a call urgently I want my refund. I don't want to go to the branch and start trouble there please I'm sick and tired of Rain and the chat boards that are not helping in anyway. I want my money back I have so many references from this ***3 and ***1 I'm seriously tired of this Rain I want my refund please.