RAIN 4G the new ADSL

I have logged multiple tickets trying to understand why my internet is very slow and I have not received any useful feedback. I connect to a tower that is is 0.41km from where I stay and yet the speeds are terrible. I get an average of 0.3Mbps download on average daily.

There are over 5 rain towers within a 1km radius and yet the service I have received for the last 3 months is close to no service. I have moved my router to every window in the house as suggested on your website but there is no improvements.

It would be best to say if there is congestion issue in the area rather than trying to convince me that the issue is on my side, my router signal is stable at 70-75% LTE signal and that should be more than enough to give me a stable connection.

Please let us know if "Best effort" mean no service at all and only then we will know what we are getting ourselves into.