JV
Johann V
1 reviews | Active since May 2020
20 Apr 2021, 07:44
Rain 4G sim is Useless, so is their service.
I activated the 4G sim on Sunday the 11th, it worked fine until we went to bed on Saturday the 17th. Sunday morning the 18th it was disconnected.
This is unacceptable. I paid for a service that Can't be used at the moment. Request (***) was logged on Sunday, another request (***) was logged on Monday. Apparently it was escalated through to Networks department kindly wait for their feedback they will assist further, 21 hours ago.
Today is day three without internet, may I please have my money back so that I can make other arrangements to be connected.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
20 Apr 2021, 08:19Good morning, Johann.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Rain's reply20 Apr 2021, 08:19
Official
Good morning, Johann.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the relevant department for further assistance.
Thank you
Kind Regards
rain
JV
Johann V's updateReviewer Update
20 Apr 2021, 08:51 About the Consumer Protection Act
- A supplier may not accept money from a consumer, if s/he is not able to supply goods or services as a result of insufficient stock or incapacity to render a service. A consumer must be refunded any amount paid plus interest, and compensate the consumer for all costs incurred as a result of the supplier’s overselling or overbooking.
JV
Johann V's update20 Apr 2021, 08:51
Reviewer Update
About the Consumer Protection Act
- A supplier may not accept money from a consumer, if s/he is not able to supply goods or services as a result of insufficient stock or incapacity to render a service. A consumer must be refunded any amount paid plus interest, and compensate the consumer for all costs incurred as a result of the supplier’s overselling or overbooking.
Rain's replyOfficial
20 Apr 2021, 08:57Hi Johan,
Thanks again for reaching out.
Kindly note that we've re-attached your connection to the Network, Please reset your device and reconfigure the APN and check for connection.
Please do advise if the issue still persists.
Thanks again for reaching out.
Kindly note that we've re-attached your connection to the Network, Please reset your device and reconfigure the APN and check for connection.
Please do advise if the issue still persists.
Rain's reply20 Apr 2021, 08:57
Official
Hi Johan,
Thanks again for reaching out.
Kindly note that we've re-attached your connection to the Network, Please reset your device and reconfigure the APN and check for connection.
Please do advise if the issue still persists.
Thanks again for reaching out.
Kindly note that we've re-attached your connection to the Network, Please reset your device and reconfigure the APN and check for connection.
Please do advise if the issue still persists.
JV
Johann V's updateReviewer Update
20 Apr 2021, 09:06Did the reset, Still no internet, rain support page say: Device is currently offline.
The MODE light is still Red.
The MODE light is still Red.
JV
Johann V's update20 Apr 2021, 09:06
Reviewer Update
Did the reset, Still no internet, rain support page say: Device is currently offline.
The MODE light is still Red.
The MODE light is still Red.
JV
Johann V's updateReviewer Update
20 Apr 2021, 09:29Put the sim in my phone, I get: selected network (rain) not available.
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Johann V's update20 Apr 2021, 09:29
Reviewer Update
Put the sim in my phone, I get: selected network (rain) not available.
JV
Johann V's updateReviewer Update
20 Apr 2021, 09:49it keeps on telling me, selected network (rain) not available in my phone.
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Johann V's update20 Apr 2021, 09:49
Reviewer Update
it keeps on telling me, selected network (rain) not available in my phone.
Rain's replyOfficial
20 Apr 2021, 10:17HI Johan,
Please follow below steps to set up your APN,
Setting > Wireless & Networks > Mobile Network > Access Point Name > Click on the top right > New APN > Name (rain - small letters) > APN (rain- small letters) > Save.
After saving you should have a blue dot that will mean it was a success.
regards.
Please follow below steps to set up your APN,
Setting > Wireless & Networks > Mobile Network > Access Point Name > Click on the top right > New APN > Name (rain - small letters) > APN (rain- small letters) > Save.
After saving you should have a blue dot that will mean it was a success.
regards.
Rain's reply20 Apr 2021, 10:17
Official
HI Johan,
Please follow below steps to set up your APN,
Setting > Wireless & Networks > Mobile Network > Access Point Name > Click on the top right > New APN > Name (rain - small letters) > APN (rain- small letters) > Save.
After saving you should have a blue dot that will mean it was a success.
regards.
Please follow below steps to set up your APN,
Setting > Wireless & Networks > Mobile Network > Access Point Name > Click on the top right > New APN > Name (rain - small letters) > APN (rain- small letters) > Save.
After saving you should have a blue dot that will mean it was a success.
regards.
JV
Johann V's updateReviewer Update
20 Apr 2021, 10:19I have a blue dot, but no internet connection
JV
Johann V's update20 Apr 2021, 10:19
Reviewer Update
I have a blue dot, but no internet connection
Rain's replyOfficial
20 Apr 2021, 10:54Alright, I can see you are using Samsung SM-G975 Galaxy S10 Plus please confirm if your phone can use two SIM cards?
Rain's reply20 Apr 2021, 10:54
Official
Alright, I can see you are using Samsung SM-G975 Galaxy S10 Plus please confirm if your phone can use two SIM cards?
JV
Johann V's updateReviewer Update
20 Apr 2021, 11:10Nope, only one sim
JV
Johann V's update20 Apr 2021, 11:10
Reviewer Update
Nope, only one sim
JV
Johann V's updateReviewer Update
20 Apr 2021, 12:36I need to work, I can't keep spending all this time trying to fix the 4G SIM. I Have done all that you asked me to do and it is still not working.
It worked for a week then went off, isn't there anything you can do on your side, must the sim be replaced, I got it from Clicks.
It worked for a week then went off, isn't there anything you can do on your side, must the sim be replaced, I got it from Clicks.
JV
Johann V's update20 Apr 2021, 12:36
Reviewer Update
I need to work, I can't keep spending all this time trying to fix the 4G SIM. I Have done all that you asked me to do and it is still not working.
It worked for a week then went off, isn't there anything you can do on your side, must the sim be replaced, I got it from Clicks.
It worked for a week then went off, isn't there anything you can do on your side, must the sim be replaced, I got it from Clicks.