Rain 4G or 5G Service suspended.

Hi All. Kindly be advised that I took out the rain simcard that is on promotion, and I might say the service I am receiving from you guys is very terrible/ horrible. I bought the first simcard and had network problems however I phoned your call centre again and that simcard was informed that the previous simcard has been cancelled and will receive the new simcard, to my surprise after received the new simcard and only worked for 1 day and was suspended as was informed I am behind with the premium for the previous 4G or 5G simcard. As per the Terms and Conditions for the promotion states as follows: • You will not be liable for payment for usage in your first billing cycle. • The promotor will bill your account on your selected payment date for payment of your subscription fee due for the second billing cycle. • No charge will apply for any cancellation submitted in the first 7 (seven) days. The first Simcard 4G or 5G was cancelled within the 7 days however I am billed for it and have been calling your call centre with no help and even requested to speak with the Supervisor however even now no feedback or help has been received from you. Below is the list of the agents I spoke with and promised feedback however nothing yet, and some dropped my call: • 2022/11/02 Spoke with Ryna ( Was informed that my request has been actioned and the account was sent to billing department to clear the outstanding premium. No feedback) • 2022/11/03 Spoke with Sibongile ( Was informed that my request has been sent to billing and will received the feedback within 2 hours. No Feedback provided) • 2022/11/04 Spoke with Sanele ( Same thing as above still no feedback provided) • 2022/11/04 Spoke with Nokwanda ( Same thing as above still no feedback provided) • 2022/11/04 Spoke with Wendy ( Same thing as above still no feedback provided) • 2022/11/07 Spoke with Nontando ( Same thing as above still no feedback provided) requested to speak with the supervisor till now nothing and my call was put on hold for more than 20 minutes. • 2022/11/07 Spoke with Refile ( Same thing as above still no feedback provided) The level of incompetence in terms of your service is beyond as I have been calling your call centre no help or whatsoever, can this be resolved as soon as possible as month I will be billed full amount while the network has been suspended. Please can your Supervisor give me a call before COB today 2022/11/09: Contact No: *** Email address: *** This has dragged for longer and if no feedback received below, please cancel everything and bear in mind won’t be reliable for all the arrears as been wasting my airtime and time holding but no assistance provided. Your urgent assistance will be appreciated. Kind Regards Bongani Zondo