RAIN 4G NETWORK -A NEW **** MILLIONS OF SOUTH AFRICANS HAVE TO JUST ACCEPT

As a South African I have never felt such humiliation thanks to Rain. I subscribed for the 4G Simcard and it worked perfectly at the beginning. Since June 2021 I have been having connection issues. I reached out to rain via their Facebook page which has messenger, I have called them and I have emailed to no avail. Each time you call a different person picks up the call and they can not track your complaint even if you give them your I.D number or ticket number. I have asked many of times to be transferred to their billing department or technicians but the support desk simply tells you they will send an email or so called ticket on your behalf. I have never authorized Rain to debit my account monthly as it is a prepaid service provider but they did. I then called in this month and asked to be refunded and have them suspend my simcard as I only received pathetic service from them. Today 29 November marks the 8th day I have not received my refund after they sent proof of payment and claimed the transaction has been processed. On 25 November 2021 they then again debited my account without my authorization. I have only had rudeness and falls claims that they will call me back .The company is a ******* and is ********** for debiting accounts without authorization. There is lists of complains on their Rain 4g/5g Facebook page and no one is attended to. I can not believe Patrice Motshepe as a shareholder of Rain is proud of this company. I have lost out on work, my kids and own studies and I am traumatized to be part of the many victims ****med .

My number is *** please if anyone can help me get my money back