RAIN 4G, 5G terrible customer service. Have tried to cancel 3 times, with reference no. Always a different excuse and my account being debited every month. How do I take this further if not resolved? Legal action?

Item: Rain
Rating: 1
Author: Tania G

Avoid Rain wifi at all costs. Spoke to Anchen from RAIN on the 5th September 2024 and she promised that it would be cancelled, my device collected and a refund forthwith. I have cancelled 3 times and every time I am promised that someone will collect device and I will be refunded. Never happens, even though I have a reference number. Always a different story.

Helpful (0)

Replies (4)

Rain's replyOfficial

01 Oct 2024, 12:56

Hi Tania,

Thank you for bringing this to our attention, we are looking into your refund query.

We will be in touch to further assist.

Regards,
rain.

Rain's reply01 Oct 2024, 12:56

Official

Hi Tania,

Thank you for bringing this to our attention, we are looking into your refund query.

We will be in touch to further assist.

Regards,
rain.

Tania G's updateReviewer Update

01 Oct 2024, 15:18

Fetch your device and refund my 2/3 months that you have continued to take as a debit order.

Tania G's update01 Oct 2024, 15:18

Reviewer Update

Fetch your device and refund my 2/3 months that you have continued to take as a debit order.

Tania G's updateReviewer Update

01 Oct 2024, 18:39

No. D11, WAVES EDGE, 1004 Otto du Plessis Drive, Bloubergstrand

Tania G's update01 Oct 2024, 18:39

Reviewer Update

No. D11, WAVES EDGE, 1004 Otto du Plessis Drive, Bloubergstrand

Tania G's updateReviewer Update

08 Oct 2024, 06:24

Good morning. Please be advised that the device was collected last week and I have still not heard from rain regarding my refunds? Not surprised. Will take further action.

Tania G's update08 Oct 2024, 06:24

Reviewer Update

Good morning. Please be advised that the device was collected last week and I have still not heard from rain regarding my refunds? Not surprised. Will take further action.