Z
Zenande

1 reviews | Active since Nov 2022

23 Mar 2023, 14:05

Rain

I asked Rain to Please change the payment date from 20th of each month to the 1st of the month. I asked for this early this month under reference: ***. My connection is off! I havent even used it up to 30days yet i'm being billed already! IM NOT HAPPY WITH THIS!

I was billed yesterday on the 22/3/2023. I am supposed to be billed on the 1st of each month. Please check the reference: Reference Number: ***. I connected my connection on the 1st/03/2023. I cannot be billed 20 days later. I liaised to be billed on the first of each month. Please fix this issue, I am so unhappy with this.

What RAIN knows is to take money from customers. Today is the second day where i have requested this to be fixed and no help yet. They keep sending me a reference number with no assistance. I really want to cancel this **** subscription!

0
Replies (3)
Rain
Rain's reply23 Mar 2023, 14:13
Official
Hi Zenande.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain. 
Z
Zenande's update24 Mar 2023, 14:26
Reviewer Update
CAN YOU PEOPLE REINSTATE MY CONNECTION! BILLING IS ON THE 1ST OF APRIL AND NOT ON THE 22ND OR TODAY THE 24TH. MY CONNECTION IS OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


IM TIRED OF GOING BACK AND FOURTH WITH YOU GUYS, SWITCH ON MY CONNECTION. ITS NOT UP TO 30DAYS YET. WHAT THE **** DO YOU WANT ME TO DO NOW BECAUSE IM CURRENTLY OFFLINE.

WHO THE HELL IS GONNA PAY FOR THE DAYS WHERE I AM DISCONNECTED? YOU ****EN IN BOXED A LINK TO MAKE PAYMENT TODAY AND MY CONNECTION IS OFF! WHAT MORE DO YOU WANT ME TO SAY?

I NEED ****EN CONNECTION TO ****EN WORK!
Z
Zenande's update24 Mar 2023, 14:29
Reviewer Update
I WAS TOLD IT CAN BE CHANGED. I HAVE PROOF AND EVIDENCE FROM THE PREVIOUS REFERENCE. SO YOU PEOLPE ARE LITERALLY MAKING MONEY OUT OF ME YET IM NOT EVEN CONNECTED FOR DAYS. IF I DO NOT GET CONNECTED, I WILL HAVE TO UNSUBSCRIBE. THIS IS BULL****!