Rain: 4 months and still no internet connection

My rain 5G router was delivered supposedly live and activated on 23/03/2020. Today is 31/07/2020 and I still don't have internet! That's more than 4 months of trying to contact support to get this fixed!!

Initially you could do a live chat which took 3 hours to conclude that it's probably the tour in the area and it will be fixed within 24 hours. A few more live chats and achieved nothing. A few more support emails which always immediately reply with "we'll contact you within 24 - 48 hours", which they never do.

Eventually started an email conversation with support (which span a few days) and they sent another sim card (which took another month to deliver).

Since the new sim card I've logged probably another 8 support calls with the only response being "We fixed a lot of issues recently, is yours fixed now?" to which I always reply that it isn't. Oh, and when you respond to that email they reply saying that they will no longer be responding to emails from that address! The same address they request you to reply to to confirm whether your issue has been fixed or not!

People are working remotely in these times and internet access is curcial.

The worst is that I've told other people about Rain which they recieved properly working within days. So why can't they sort out my issue?

I expect them to credit me for all the months I've paid with no product delivered. I would love for someone from Rain to actually phone me to sort this out.