AB
Aqeela B
1 reviews | Active since Mar 2024
13 Jan 2025, 13:44
Rain
Hi rain
Ever since yesterday my WiFi has not been working it keeps on saying no internet connection limit connection I have rebooted and hard rebooted the router I have moved the router around the house and still have no internet connection please do advise what is happening and have this sorted out cause it is really frustrating as I have to work and I can't and this is costing me to lose money .
Helpful (0)
Replies (4)0
Replies (4)Rain's replyOfficial
13 Jan 2025, 13:57Hi Aqeela B,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply13 Jan 2025, 13:57
Official
Hi Aqeela B,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the connection issue, and we'll be in contact soon.
Regards,
rain.
AB
Aqeela B's updateReviewer Update
13 Jan 2025, 20:12I'm not at all happy . I have done just that and the WiFi is still not working it's really slow it says no internet connection limited internet connection I'm getting real fed up now with rain. Everytime I complain then you guys say it's the tower my neighbour is not experiencing any internet problems and she has rain why am I experiencing internet connection this is not on I'm not happy I'm paying for a service I can't even use the call disconnected cause the signal went away as I'm using my rain SIM card . I would like a manager to call me and explain why this is a issue and how you are gonna fix it .
AB
Aqeela B's update13 Jan 2025, 20:12
Reviewer Update
I'm not at all happy . I have done just that and the WiFi is still not working it's really slow it says no internet connection limited internet connection I'm getting real fed up now with rain. Everytime I complain then you guys say it's the tower my neighbour is not experiencing any internet problems and she has rain why am I experiencing internet connection this is not on I'm not happy I'm paying for a service I can't even use the call disconnected cause the signal went away as I'm using my rain SIM card . I would like a manager to call me and explain why this is a issue and how you are gonna fix it .
AB
Aqeela B's updateReviewer Update
13 Jan 2025, 20:39Have you read what I said. I have done that it's not working.this is unacceptable.
AB
Aqeela B's update13 Jan 2025, 20:39
Reviewer Update
Have you read what I said. I have done that it's not working.this is unacceptable.
AB
Aqeela B's updateReviewer Update
14 Jan 2025, 18:58I'm not at all happy with rain I contacted them yesterday explaining how the WiFi is not working no internet connection and it's so slow .they call me to tell me to restart hard reboot the router when I specifically told them I have done that and I have moved the router yet it doesn't wanna work my nephew and brother can't even play games cause it's so slow it doesn't wanna load I can't work cause it's so slow. What's the point of paying for WiFi that doesn't wanna work and when you contact them they just say restart like I have done trouble shoot and the trouble shoot didn't work hence why I'm reaching out but all they can say is reboot that doesn't work I'm a very unhappy customer with rain. They quick to call you to pay the WiFi but can't be quick to fix the network issue.
AB
Aqeela B's update14 Jan 2025, 18:58
Reviewer Update
I'm not at all happy with rain I contacted them yesterday explaining how the WiFi is not working no internet connection and it's so slow .they call me to tell me to restart hard reboot the router when I specifically told them I have done that and I have moved the router yet it doesn't wanna work my nephew and brother can't even play games cause it's so slow it doesn't wanna load I can't work cause it's so slow. What's the point of paying for WiFi that doesn't wanna work and when you contact them they just say restart like I have done trouble shoot and the trouble shoot didn't work hence why I'm reaching out but all they can say is reboot that doesn't work I'm a very unhappy customer with rain. They quick to call you to pay the WiFi but can't be quick to fix the network issue.
