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Nicky A
1 reviews | Active since Aug 2013
18 Jul 2025, 15:15
Rain *****
I am going to open a ***** case this weekend on rain. I will report them to ombudsman as well for *****ing my money. I have made over R2000 in requested for only 2 months which one month should have been free and the other month they cut my internet because they did not receive the money. The payment was made on their app. I am on the phone with them weekly and now they tell me they can not put me through to the billing because the do not have direct contact with them. What a load of bs!! I am DONE! Not getting any feedback and they keep telling me they cant find my payments. It was done on their app and shows in my bank! I have mailed them the bank statements and POP multiple times now!!! I am opening a ***** case against them this weekend.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
18 Jul 2025, 15:17Hi Nicky
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Rain's reply18 Jul 2025, 15:17
Official
Hi Nicky
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
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Nicky A's updateReviewer Update
18 Jul 2025, 15:27Perfect, I received a mail that Rain responded but here is nothing!!!
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Nicky A's update18 Jul 2025, 15:27
Reviewer Update
Perfect, I received a mail that Rain responded but here is nothing!!!
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Nicky A's updateReviewer Update
18 Jul 2025, 15:29Whatever, we have been on the phone with you week after week with absolutely no assistance! I will withdraw my ***** case when you actually sort this out
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Nicky A's update18 Jul 2025, 15:29
Reviewer Update
Whatever, we have been on the phone with you week after week with absolutely no assistance! I will withdraw my ***** case when you actually sort this out
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Nicky A's updateReviewer Update
18 Jul 2025, 15:38Purchase was done on website and the free first month deal and payments were made on your app
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Nicky A's update18 Jul 2025, 15:38
Reviewer Update
Purchase was done on website and the free first month deal and payments were made on your app
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Nicky A's updateReviewer Update
19 Jul 2025, 08:13Sorry but after all the times you said you will get back to us but you don’t I do not trust or believe you. Like I said I will withdraw my case at the police and ombudsman against you when this is sorted out.
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Nicky A's update19 Jul 2025, 08:13
Reviewer Update
Sorry but after all the times you said you will get back to us but you don’t I do not trust or believe you. Like I said I will withdraw my case at the police and ombudsman against you when this is sorted out.
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Nicky A's updateReviewer Update
19 Jul 2025, 22:11What about the extra amount that was paid? I paid a lot more than just the monthly fee above the first month because you kept putting my internet off.
Also what about the month and a half that I paid and sat without internet?
Also what about the month and a half that I paid and sat without internet?
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Nicky A's update19 Jul 2025, 22:11
Reviewer Update
What about the extra amount that was paid? I paid a lot more than just the monthly fee above the first month because you kept putting my internet off.
Also what about the month and a half that I paid and sat without internet?
Also what about the month and a half that I paid and sat without internet?
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Nicky A's updateReviewer Update
22 Jul 2025, 11:28Jip, still waiting! But that was expected! I will not drop my police case against you. Ombudsman is next. Nothing on my billing or app has been resolved yet!! Still in "arrears" and off! Paying for absolutely NOTHING!!!!!!!!!!!!!!! Oh I am also going full on to social media platforms!
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Nicky A's update22 Jul 2025, 11:28
Reviewer Update
Jip, still waiting! But that was expected! I will not drop my police case against you. Ombudsman is next. Nothing on my billing or app has been resolved yet!! Still in "arrears" and off! Paying for absolutely NOTHING!!!!!!!!!!!!!!! Oh I am also going full on to social media platforms!