nC
natally C
1 reviews | Active since Dec 2022
04 Feb 2025, 10:56
Rain
Rain advertises that they offer month to month services but when they cut your services they still expect you to pay for a service they have not given. Rain is the worsted to deal with. When it comes to their consultants its like each of them works for a different company. One say this the other says that.
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
04 Feb 2025, 12:02Hi natally C,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply04 Feb 2025, 12:02
Official
Hi natally C,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
nC
natally C's updateReviewer Update
06 Feb 2025, 11:19I am not in arears your terms and conditions clearly states that payment is upfront and now suddenly my payment terms are billed in arears. I have requested a statement fro one of your agents from inception and they cant give it to me.
One agents says i shouldn't be paying for services i have not received and the other says i should, the ***********s from rain stuff is shocking.
Every month i log into my rain account there is no arrears and now i am in a month and a half arrears. Does that make sense?
My debit order when off on the 25 November no arrears December my debit order did not go off. January i paid FULL for December and half of January as instructed by your agent Portia because i only received services from the 13th January.
Rain is a ****.
you call rain on the 23 December to come and install the come and install at the end of January 2025 and suddenly you must pay for two months, How is that right.
I have one word for rain ******* !!!!!!!!
Please sent me the steps to cancel my rain account.
One agents says i shouldn't be paying for services i have not received and the other says i should, the ***********s from rain stuff is shocking.
Every month i log into my rain account there is no arrears and now i am in a month and a half arrears. Does that make sense?
My debit order when off on the 25 November no arrears December my debit order did not go off. January i paid FULL for December and half of January as instructed by your agent Portia because i only received services from the 13th January.
Rain is a ****.
you call rain on the 23 December to come and install the come and install at the end of January 2025 and suddenly you must pay for two months, How is that right.
I have one word for rain ******* !!!!!!!!
Please sent me the steps to cancel my rain account.
nC
natally C's update06 Feb 2025, 11:19
Reviewer Update
I am not in arears your terms and conditions clearly states that payment is upfront and now suddenly my payment terms are billed in arears. I have requested a statement fro one of your agents from inception and they cant give it to me.
One agents says i shouldn't be paying for services i have not received and the other says i should, the ***********s from rain stuff is shocking.
Every month i log into my rain account there is no arrears and now i am in a month and a half arrears. Does that make sense?
My debit order when off on the 25 November no arrears December my debit order did not go off. January i paid FULL for December and half of January as instructed by your agent Portia because i only received services from the 13th January.
Rain is a ****.
you call rain on the 23 December to come and install the come and install at the end of January 2025 and suddenly you must pay for two months, How is that right.
I have one word for rain ******* !!!!!!!!
Please sent me the steps to cancel my rain account.
One agents says i shouldn't be paying for services i have not received and the other says i should, the ***********s from rain stuff is shocking.
Every month i log into my rain account there is no arrears and now i am in a month and a half arrears. Does that make sense?
My debit order when off on the 25 November no arrears December my debit order did not go off. January i paid FULL for December and half of January as instructed by your agent Portia because i only received services from the 13th January.
Rain is a ****.
you call rain on the 23 December to come and install the come and install at the end of January 2025 and suddenly you must pay for two months, How is that right.
I have one word for rain ******* !!!!!!!!
Please sent me the steps to cancel my rain account.
nC
natally C's updateReviewer Update
06 Feb 2025, 12:11I will not pay for services i did not received. Please advise where i sent the cancellation request to. Suddenly i am on post paid really.
nC
natally C's update06 Feb 2025, 12:11
Reviewer Update
I will not pay for services i did not received. Please advise where i sent the cancellation request to. Suddenly i am on post paid really.
nC
natally C's updateReviewer Update
06 Feb 2025, 12:43Send me my contract. i am sure you dont have that either, like my statement.
Send me an email where to send the cancellation to thank you
Send me an email where to send the cancellation to thank you
nC
natally C's update06 Feb 2025, 12:43
Reviewer Update
Send me my contract. i am sure you dont have that either, like my statement.
Send me an email where to send the cancellation to thank you
Send me an email where to send the cancellation to thank you
nC
natally C's updateReviewer Update
06 Feb 2025, 13:26image.png 6.4 KB
Remove
image.png
6.4 KB
nC
natally C's update06 Feb 2025, 13:26
Reviewer Update
image.png 6.4 KB
Remove
image.png
6.4 KB
nC
natally C's updateReviewer Update
06 Feb 2025, 14:26Do you follow up i dont need to send no screenshots. Do you job.
nC
natally C's update06 Feb 2025, 14:26
Reviewer Update
Do you follow up i dont need to send no screenshots. Do you job.
nC
natally C's updateReviewer Update
06 Feb 2025, 14:30do your own follow up. I must send screenshots for what. DO YOUR JOB.
nC
natally C's update06 Feb 2025, 14:30
Reviewer Update
do your own follow up. I must send screenshots for what. DO YOUR JOB.