Rain

Item: Rain
Rating: 1
Author: Zandre S

Rain is actually dismal when it comes to customer service.I have complained more then 3 times regarding my internet speeds that are extremely slow and I have buffering issues.They dont get back to you and leave you at your own devices to come up with a solution.I have been complaining that I have a Rain tower less then 2 km away from my house and yet this useless router keeps on chooses a tower that is more then 4km away from my house.My internet speeds are at 0.59download and upload at 1.45mbps.I am paying for 30mbps and have had endless problems with my connectivity. Please stay far away from rain. You have been warned

Helpful (0)

Replies (2)

Rain's replyOfficial

23 Nov 2020, 09:39

Hi Zandre

I trust you are well

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply23 Nov 2020, 09:39

Official

Zandre S's updateReviewer Update

19 Jan 2021, 08:35

And again no one came back to me. Auto reply system with empty promises. Been weeks and no one contacted me as promised above.

Zandre S's update19 Jan 2021, 08:35

Reviewer Update

And again no one came back to me. Auto reply system with empty promises. Been weeks and no one contacted me as promised above.