CF
Carmen F

1 reviews | Active since Dec 2023

10 Mar 2025, 10:00

Rain

I changed my debit date on the app from the 15th to the 25th, next day my debit date reflected as the 1st and I no longer have the option to update my payment date on the app. I've submitted multiple tickets requesting a call back, no one has called me.

My account now reflects as outstanding. I will not be paying 2 premiums due to the horrible service.

0
Replies (1)
Rain
Rain's reply10 Mar 2025, 10:37
Official
Hi Carmen F,

Thank you for bringing this to our attention.

We're looking into your billing query; we will be in touch to further assist.

Regards,
rain.