CF
Carmen F
1 reviews | Active since Dec 2023
10 Mar 2025, 10:00
Rain
I changed my debit date on the app from the 15th to the 25th, next day my debit date reflected as the 1st and I no longer have the option to update my payment date on the app. I've submitted multiple tickets requesting a call back, no one has called me.
My account now reflects as outstanding. I will not be paying 2 premiums due to the horrible service.
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Replies (1)0
Replies (1)Rain's replyOfficial
10 Mar 2025, 10:37Hi Carmen F,
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Rain's reply10 Mar 2025, 10:37
Official
Hi Carmen F,
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention.
We're looking into your billing query; we will be in touch to further assist.
Regards,
rain.
