TL
Trevor L
1 reviews | Active since Aug 2025
27 Aug 2025, 07:03
Rain
I had 2 month to month accounts with Rain from 2021 uninterrupted. I was told that my accounts were not contracts and i can terminate them at anytime. I then had a problem with my finances for 2 months and couldn't pay for the the wifi. They immediately switched my units (wifi) off for 2 months My finances have now stabilized again, and I wanted to resume with my accounts. Now they are demanding that I must pay for the 2 months when my wifi was disconnected by them, when I did not have a contract with them. Rain has demanded the routers back after 4yrs and they want me to pay for the services they didn't offer. I have also decided not to pay for daughter and partner's accounts.
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Replies (1)Rain's replyOfficial
27 Aug 2025, 09:27Hi Trevor
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply27 Aug 2025, 09:27
Official
Hi Trevor
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
