MN
Mpumi N

1 reviews | Active since Jun 2020

20 Jun 2020, 13:56

Rain

Im highly disappointed with rain. They cut our wifi on Thursday morning stating that we have an outstanding balance. We have unlimited usage and pay 479. Our last payment was around the 1st of June they cut us of on the 18th, days before our next payment date. When we log on they say we have an outstanding balance of 351 which is utter nonsense. My children have missed two days of online school. We have sent numerous emails and have not had a response from them. Their call centre is also not operating. This is completely frustrating and I feel rain is totally irresponsible. As i write to you i still cannot get hold of them. Please can someone assist.

Account holder name Charles Ndudim

Totally frustrated Mpumi

0
Replies (3)
Rain
Rain's reply20 Jun 2020, 14:07
Official
Hi there,

We are trying to trace your profile to make contact and sort the query out. I cannot get anything on the katlego gmail.

Can i please ask that you send us details that we can use to make contact with you

Regards 

Peter  
MN
Mpumi N's update20 Jun 2020, 15:58
Reviewer Update
Hi these are my details
Acc number ***7
Acc name Charles Ndudim
Please can you assist us asap this is sòo frustrating
MN
Mpumi N's update20 Jun 2020, 21:33
Reviewer Update
I'm still waiting for a response from rain service provider.