LM
Leonatrd M
1 reviews | Active since Sept 2017
29 Aug 2023, 16:50
Rain
I requested rain on August 3, 2023. Their delivery was so delayed that I wanted to cancel my eligibility, and I was assured that someone would contact me back to complete the cancellation procedure. On the 24th afternoon, I received a call, and Rain delivered the parcel immediately to me. My next pay date is September 25, 2023, according to the agreement on my portal, however I was unable to join on Saturday morning after testing it for an hour on Friday. Then I'm informed I have to pay R558 before I can obtain service. The point is, why do Rain Sales representatives act like ******? What happened to the previously agreed-upon date? They merely apologized and rushed me a few times.
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Replies (2)
Rain's replyOfficial
29 Aug 2023, 17:39Hi Leonatrd M
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply29 Aug 2023, 17:39
Official
Hi Leonatrd M
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
LM
Leonatrd M's updateReviewer Update
30 Aug 2023, 17:06so I am told I need to pay R559 but two Agents, who phoned me don't seem to know how to authorize debit orders or online payments. what a frustrating experience. really? what did do to myself here.. what an exercise. just to get connected.
LM
Leonatrd M's update30 Aug 2023, 17:06
Reviewer Update
so I am told I need to pay R559 but two Agents, who phoned me don't seem to know how to authorize debit orders or online payments. what a frustrating experience. really? what did do to myself here.. what an exercise. just to get connected.