TP
Tracey P

1 reviews | Active since Nov 2020

02 Nov 2020, 19:59

Rain

I have had the same negative experience with Rain. I have a query for the past 3.5 weeks, also beem promised every time I follow up with Rain that a tech will contact me, yet tp happen, also had another query last week as to being debited twice in 1 month ... yup ... still waiting for an answer.Absolutely shocking customer service. I was rudely told by one of the "support" consultants that I was not the only customer at Rain (at the rate they are going, I might be the only one left). I will not recommend them to anyone.

0
Replies (3)
Rain
Rain's reply03 Nov 2020, 13:33
Official
Hi Tracey P

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline
TP
Tracey P's update04 Nov 2020, 15:14
Reviewer Update
Good Day Yeoline

Thank you for your response.
My email address is: ***

Kind Regards
Tracey
TP
Tracey P's update06 Nov 2020, 11:18
Reviewer Update
Hi Yeoline
Still no response from you?
***

Regards
Tracey Pretorius