Rain 101 Upgrade

I've been with Rain for almost 4 years now, never ever had a problem with them at all. Last month I upgraded to the new 101 Router and requested a cancelation on my old router. A month later, I get a statement and both are on it and they debited R1122 from my account. On the statement it shows that there is no usage on the old router at all.

I kept phoning and emailing them, until they finally phoned me last week, I explained the story to them but they refuse to give my other money back, after they see the proof that the old router has been switched off for almost a month.

Very disappointed in their service as they have the call recordings where I asked the guy to cancel my old subscription immediately.

I will be canceling the debit order for this month as they refuse to give my money back, so I will see what happens next