Rain 101 - not recommended

After a week without internet, multiple technicians, and numerous support tickets with promises of resolution, I’m still left without a solution. I have the Rain 101 device, which shows a strong signal but delivers no internet (0 Mbps). This seems to be a recurring issue with this ISP, as many others have reported the same problem, with some waiting over a month while still paying full fees for no service. The customer support has been equally disappointing, with agents who seem to be based overseas and, unfortunately, have strong accents that make it hard to communicate effectively. It’s frustrating to have to explain the same issue repeatedly with no resolution. I hate leaving negative reviews, but after countless attempts to resolve this and getting zero feedback or help, I am now in the process of canceling my subscription. This post is a warning to others: avoid Rain if you value reliable service and proper customer care.