JH
Jacqui H
1 reviews | Active since Mar 2020
01 Dec 2022, 08:43
RAIN
We took out the service and the debit order date for our first payment was to be the 15th December 2022, which was confirmed with witnesses., Our Debit order went off 01st December 2022 This is ***** !!!!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
01 Dec 2022, 08:45Hi Jacqui.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply01 Dec 2022, 08:45
Official
Hi Jacqui.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JH
Jacqui H's updateReviewer Update
01 Dec 2022, 09:26The consultant that we spoke to was told more than 3 times that the debit order date is 15th January 2022. This is a new experience for us, and that is why we reiterated to the consultant more than 3 times the debit order date to be the 15th. January 2022. My suggestion is that you refund and debit us on the 15th January 2022 as was discussed and confirmed with the consultant.
JH
Jacqui H's update01 Dec 2022, 09:26
Reviewer Update
The consultant that we spoke to was told more than 3 times that the debit order date is 15th January 2022. This is a new experience for us, and that is why we reiterated to the consultant more than 3 times the debit order date to be the 15th. January 2022. My suggestion is that you refund and debit us on the 15th January 2022 as was discussed and confirmed with the consultant.
JH
Jacqui H's updateReviewer Update
01 Dec 2022, 12:24So what you are actually saying is that the assistant we spoke to didn't actually take the time to check our online setting, especially after re- iterating the debit order date, and them knowing we are first time subscribers (surely there should have been some sort of initiative to check all was correct)
I also would like to know if we are going to debate this all day long, or if RAIN is going to show some professionalism and call the client ??
I also would like to know if we are going to debate this all day long, or if RAIN is going to show some professionalism and call the client ??
JH
Jacqui H's update01 Dec 2022, 12:24
Reviewer Update
So what you are actually saying is that the assistant we spoke to didn't actually take the time to check our online setting, especially after re- iterating the debit order date, and them knowing we are first time subscribers (surely there should have been some sort of initiative to check all was correct)
I also would like to know if we are going to debate this all day long, or if RAIN is going to show some professionalism and call the client ??
I also would like to know if we are going to debate this all day long, or if RAIN is going to show some professionalism and call the client ??
JH
Jacqui H's updateReviewer Update
01 Dec 2022, 15:27You do your homework and investigate
Go to your records and see when delivery was done, which is the same day we re iterated to the lady that we dealt with.
Go to your records and see when delivery was done, which is the same day we re iterated to the lady that we dealt with.
JH
Jacqui H's update01 Dec 2022, 15:27
Reviewer Update
You do your homework and investigate
Go to your records and see when delivery was done, which is the same day we re iterated to the lady that we dealt with.
Go to your records and see when delivery was done, which is the same day we re iterated to the lady that we dealt with.