DK
Debby K

1 reviews | Active since Mar 2019

07 Feb 2023, 10:23

Rain

I have complained about Rain before and, instead of my internet working better, it has gotten worse.

1. The telephone number *** and *** doesn't exist according to the message I receive when dialing these numbers.

Since the "upgrade" in President Park, Midrand, end of last year, if anything, it'a worse.

I have send emails and receive these "support will contact you shortly": #*** - 4 Feb 2023 #*** - 5 Feb 2023 #*** - 6 Feb 2023 No contact from them as yet.

In the interim, I have cancelled my Rain account (I have paid for the month of Feb 2023) and I received the following message from them via SMS.

"Hi, cancellation for SIM has been successfully scheduled for the of this month and your final payment for this SIM will be processed on the selected date next month. To retract cancellation, sign into my-rain on your rain app" (5 February 2023 @ 5:58pm.

I went onto the review page, and it's not just me that has these complaints.

This company is the worst ever. I would NEVER recommend them to anybody.

0
Replies (4)
Rain
Rain's reply07 Feb 2023, 10:46
Official
Hi Debby.

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
DK
Debby K's update07 Feb 2023, 12:52
Reviewer Update
Correct
DK
Debby K's update08 Feb 2023, 10:33
Reviewer Update
It has been nearly a day since my response to you yesterday, I am still waiting for some action from you.
DK
Debby K's update09 Feb 2023, 14:02
Reviewer Update
Can you please check and make sure my SIM has not been cancelled?