rain ****

Rain is refusing to process my refund.

Rain sent me a WhatsApp link to make an early payment for December which I used and paid the on the 22nd of December 2025. Rain then debited R555 again from my account on the 24th of December. I queried with them the double payment and they initially acknowledged that payment was received by them twice and they are going to open a ticket to process my refund.

Later on they proceeded to send me an email to say that they only debited once so there won’t be a refund. I then rep**** to acknowledge that indeed they debited once but I had already made a manual payment on their Rain Go website and they never rep**** to me after that. I have made many attempts to email them thereafter without any response.