"RAIIN technical team is USELESS" My 8 year old daughters opinion on you.

*Very poor service from Rain technical support* So we have had no internet connection from Thursday evening. They cut off our service on Thursday, because we hadn't paid them, fair enough our fault. That issue was solved. They handled that well. Well done to everyone involved. So since then I've called many times try to get it sorted to no avail. Let me explain. Thursday there was an issue with payment. I had to wait time Friday morning to. I called account, was sorted. I was assured my service would be up and running. It was not to be. Friday I tried to call them was on hold for more than 15 minutes. No response. Saturday morning at 9am I called them. They said a technician would get back to me. They have escalated it to technicians. I did not hear from anyone. From 9:00- 16::00. I called them they apologize for inconvenience. They said they will escalate. 18:00 I called again, Lloyd was very helpful, taking me through trouble shooting. Did help still no internet. He said he would escalate it and call back in an hour. He called back to check if I had been assisted. The answer was no. He then said he would escalate it again. At this point in ask to speak to a supervisor, Peter called me shortly after. Saying he would escalate it to technical department. 19:30 I called again, at this point I was upset that I'm not get, firstly my internet connection, Secondly from the technician they said would escalate it to. I spoke to a lady who was very empathetic, I asked to speak to a manger. After being on hold for 10 mins. I was told she is on another call and she would call back. Manger calls me back and tells me, lots of routers are not working cause of some fault. Most of them have been attended to except a select few. We were just unlucky I guess. She also said I should call so much cause each time I call a new ticket is open and the old one closed. How can I not call when nothing seems to be happening? She then response time on these calls take anything from 24hrs - 72hrs. I wish I had her name. So it is now Sunday 16:42. No communication from Rain what so ever. No email, no call, no sms, no WhatsApp. Payment reminders at rain work like clock work. You will get a reminder on all platforms with a payment link.

When there is a technical issue. They will escalate it. So in closing, the call centre staff want to help and are helpful. It's unfair on them to share this 1 star.

To the technicians, clear you don't care how long or who is affected by this. Rain management get new technicians. The ones you have are useless in my opinion. I don't think this is rocket science. Train these guys who I spoke to yesterday. Lloyd tried his best. Atleast with him I felt my complaint was valid. Unlike with the technicians where I was ignored.