RAI

I was prompted by the rain call centre to upgrade from my unlimited 4G to the 5G home router that comes with 2 sim cards. They delivered the router only to realised it was faulty, and this meant me not being connected for a week. The following week, which is last week Tuesday they sent a driver to deliver another router and collect the faulty one. When I got home the router says no internet/ no network. I did all the necessarily setting and restarting with no luck. Now, they said technician will come and scrutinise the problem, till today I have been waiting. How disappointing is this and unaccepted for the services I am paying for.