R6479 TAKEN WITHOUT PERMISSION

This is a ******* reply, because I called the call center now, and I get told my account is behind with a huge amount, obviously it will be if you incorrectly billed me 6400, after I explained all of this yesterday on a call, YOU GAVE ME AN ITEM I DID NOT AUTH FOR ON THIS DEVICE AND *******LY BILLED ME FOR IT, MAKING MY ACCOUNT GO IN ARREARS, WHEN I TOOK OUT THIS DEVICE I SAID NO TO THE ADDITONAL ITEM AS IT WAS NOT REQUIRED, NOW YOU WANT TO DO INVESTIGATIONS, WHILE AT THE SAME TIME STILL TRYING TO DEBIT MY ACCOUNT FOR THIS MONTH, WITH THAT INCORRECT AMOUNT, I AM TAKING THIS FURTHER, I WILL BE CONTACTING MY CONNECTIONS AT THE RADIO STATION AND NEWSPAPERS, BECAUSE I AM NOT THE ONLY CLIENT THIS HAS HAPPENED TO, AND THIS IS NOW CONSIDERED THEFT

I have been a client of yours since 2022, however this is not an issue since then, this issue started when I switched to RainOne, you guys added on an additional home 5G that I specifically said no to, and you have been charging me for this, and you did it so well, because you tried blaming the extra cost on my account being behind, but it is only behind because you decided to add on an extra item, I specifically said I DO NOT WANT IT, I AM TAKING THIS FURTHER, WATCH ME MAKE A NOISE ABOUT THIS, AND I WILL MAKE SURE I SPREAD THIS AS FAR AND WIDE AS POSSIBLE, YOU WANT TO RUN A STUPID INVESTIAGTION, WHEN YOU *******LY TOOK 6400 FROM ME, NOW YOU WANT TO FIND WAYS TO NOT REFUND ME AND GET MY ACCOUNT SORTED, KEEP ON WASTING MY TIME

And stop replying privately, reply publicly so the word can see what nonsense you guys catch up to

Please just stop lying, because if both services has been active since 2022, I would have been paying over 1000 from the beginning, but that has not been the case, this happened after switching to RainOne, after making it explicitly clear that I do not want the additional Unlimited Home 5G Standard legacy plan at R589.

I was clear in expressing, I just want to take the rainOne home plan @ R649, and yet here we are 12 months later, you guys billing me incorrectly, and STILL PROCEEDING TO WASTE MY ******* TIME LIKE YOU ARE NOW, BUT THAT IS FINE, MORE FOR ME TO SUBMIT TO THE NECESSARY PEOPLE

And you will refund me my money

Thank you, then why the hell is my damn wifi off? You guys are ****ing me the hell off, and do not tell me I did not request for the old router to be collected, when I placed an order for the rain one, the advisor helping me advised me that they set up collection, and when you guys did not come out, I myself requested for it to be collected, and still here we are, now you want to make it my problem

And I do not see that you updated my account, you guys billed me incorrectly since December, that is why it is so far behind, so that should be reviewed, and the outstanding amount needs to be updated. I do not see that you resolved that matter either, because again, I WILL NOT BE PENALISED BECAUSE YOUR COLLECTIONS DEPARTMENT DID NOT COME OUT TO COLLECT, AND DO NOT TEST ME, BECAUSE THE GUY THAT DELIVERED THE NEW DEVICE, I ATTEMPTED GIVING HIM THE OLD ONE, AND HE SAID HE IS AWARE OF THE ITEM, BUT SOMEONE ELSE WILL COME OUT TO COLLECT IT, SO DO NOT EVEN TRY ME

Last year December is when I called in and requested for the rain101.

And you want to now as you say investigate, when I can clearly show you, your incompetence right now, with a screen shot, you were suppose to collect the device this morning between 8-10, can you look at the time now.

And this is exactly what happened the last time, twice and no one simply came out, then you guys want to punish your clients and make them suffer by ********ly billing them.

I am actually over this conversation, this has been going on for a week now, I held off on taking this further, but I am tired and gatvol of this ******* now.