R10 000 Rain Bill and no Customer Support

Good day

I had the Rain mobile sim, used the trail period in April. I activated the unlimited off peak for June. I made sure to only use the sim during the unlimited off peak time 11pm to 6pm the following day. Somehow my spend limit was switched off and the "unlimited off peak" dissapeared. I was unaware of this. On the 19th of this month, i logged in and saw all data usage was now "peak" and that i had a bill of of R10 000. I immediately contacted them on the 19th. I received feedback that the matter was escalated to "Tier 2" Support by Noluthando. Reference for this was 337334.

At no point did i ever receive any email informing me of a spending limit, or that i'm now "exceeding a certain " limit. Or any indication of that I would now get an exorbitant bill of R10 000 for data usage.

That email I received on the 20th of June, was also the only and last communication I received so far from Rain.

I do not know if they are doing this intentionally to rip people off because who in their right mind would use/and spend R10 000 for data. I use Telkom data on my Mobile and pay R12.50 per gig.

How am I suppose to pay a R10 000 bill, while I was expecting to pay R250.

If someone from Rain Customer service can please contact me as to have this sorted, I would appreciate it.