FA
Faiyaz A
1 reviews | Active since May 2017
01 Nov 2024, 13:51
《r@p c《r@p 《r@p
Dear Rain people. Rain can kiss my @$$ if you think I'm paying for a month of "is my internet going to work today". Today it was disgusting again. Rather just cancel my line cos I'm not paying for **** internet. You keep promising to fix the tower but I guess fixing stuff isn't high on your priority list.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
01 Nov 2024, 16:57Hi Faiyaz,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Rain's reply01 Nov 2024, 16:57
Official
Hi Faiyaz,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the matter, and we'll be in contact soon.
Regards,
rain.
FA
Faiyaz A's updateReviewer Update
01 Nov 2024, 22:26Wish I could post screenshots here of how many days this month I had little to no internet.
This will have to do.
3rd Oct after complaining in September the only thing that made you people investigate properly was me refusing to pay.
5th Oct still no answer from you guys
7th Oct my internet was switched back on.
7 days no internet. Remember this.
13 Oct not even 6 days of internet. And it took me sometime to hellopeter you.
The swap out unit did not work.
14th Oct No internet the morning
22 Oct after calling into rains call centre twice already and getting the usual garbage switch your router off for 20 mins so I am not on shift anymore when you call back in again kind of support.
23rd my router is replaced and only then they tell me there's a problem with the tower in my area. Which was apparently only fixed on the 1st of Nov.
27th Oct my network was **** all weekend.
28th as we now know there was a problem with the tower.
31st nov the first day of no **** signal
1 Nov network drops entire time but apparently it was fixed on this day.
So tell me Rain people. Between hellopetering you. Having my work meetings interrupted by ****ty signal. Waiting for 2 technicians to come out to my home...different days. The last technician literally saw how garbage my signal was. Your busted tower and the 1st 7 days of no internet.
Please tell me again why I should pay for your troubleshooting sessions and game show "is my internet going to work today?"
Getting good signal is as impossible as winning the lotto with a bingo card.
You honestly think I like wasting my time on the phone ? I should actually send you the bill for the 30gb I bought from vodacom becos you people were so useless.
This will have to do.
3rd Oct after complaining in September the only thing that made you people investigate properly was me refusing to pay.
5th Oct still no answer from you guys
7th Oct my internet was switched back on.
7 days no internet. Remember this.
13 Oct not even 6 days of internet. And it took me sometime to hellopeter you.
The swap out unit did not work.
14th Oct No internet the morning
22 Oct after calling into rains call centre twice already and getting the usual garbage switch your router off for 20 mins so I am not on shift anymore when you call back in again kind of support.
23rd my router is replaced and only then they tell me there's a problem with the tower in my area. Which was apparently only fixed on the 1st of Nov.
27th Oct my network was **** all weekend.
28th as we now know there was a problem with the tower.
31st nov the first day of no **** signal
1 Nov network drops entire time but apparently it was fixed on this day.
So tell me Rain people. Between hellopetering you. Having my work meetings interrupted by ****ty signal. Waiting for 2 technicians to come out to my home...different days. The last technician literally saw how garbage my signal was. Your busted tower and the 1st 7 days of no internet.
Please tell me again why I should pay for your troubleshooting sessions and game show "is my internet going to work today?"
Getting good signal is as impossible as winning the lotto with a bingo card.
You honestly think I like wasting my time on the phone ? I should actually send you the bill for the 30gb I bought from vodacom becos you people were so useless.
FA
Faiyaz A's update01 Nov 2024, 22:26
Reviewer Update
Wish I could post screenshots here of how many days this month I had little to no internet.
This will have to do.
3rd Oct after complaining in September the only thing that made you people investigate properly was me refusing to pay.
5th Oct still no answer from you guys
7th Oct my internet was switched back on.
7 days no internet. Remember this.
13 Oct not even 6 days of internet. And it took me sometime to hellopeter you.
The swap out unit did not work.
14th Oct No internet the morning
22 Oct after calling into rains call centre twice already and getting the usual garbage switch your router off for 20 mins so I am not on shift anymore when you call back in again kind of support.
23rd my router is replaced and only then they tell me there's a problem with the tower in my area. Which was apparently only fixed on the 1st of Nov.
27th Oct my network was **** all weekend.
28th as we now know there was a problem with the tower.
31st nov the first day of no **** signal
1 Nov network drops entire time but apparently it was fixed on this day.
So tell me Rain people. Between hellopetering you. Having my work meetings interrupted by ****ty signal. Waiting for 2 technicians to come out to my home...different days. The last technician literally saw how garbage my signal was. Your busted tower and the 1st 7 days of no internet.
Please tell me again why I should pay for your troubleshooting sessions and game show "is my internet going to work today?"
Getting good signal is as impossible as winning the lotto with a bingo card.
You honestly think I like wasting my time on the phone ? I should actually send you the bill for the 30gb I bought from vodacom becos you people were so useless.
This will have to do.
3rd Oct after complaining in September the only thing that made you people investigate properly was me refusing to pay.
5th Oct still no answer from you guys
7th Oct my internet was switched back on.
7 days no internet. Remember this.
13 Oct not even 6 days of internet. And it took me sometime to hellopeter you.
The swap out unit did not work.
14th Oct No internet the morning
22 Oct after calling into rains call centre twice already and getting the usual garbage switch your router off for 20 mins so I am not on shift anymore when you call back in again kind of support.
23rd my router is replaced and only then they tell me there's a problem with the tower in my area. Which was apparently only fixed on the 1st of Nov.
27th Oct my network was **** all weekend.
28th as we now know there was a problem with the tower.
31st nov the first day of no **** signal
1 Nov network drops entire time but apparently it was fixed on this day.
So tell me Rain people. Between hellopetering you. Having my work meetings interrupted by ****ty signal. Waiting for 2 technicians to come out to my home...different days. The last technician literally saw how garbage my signal was. Your busted tower and the 1st 7 days of no internet.
Please tell me again why I should pay for your troubleshooting sessions and game show "is my internet going to work today?"
Getting good signal is as impossible as winning the lotto with a bingo card.
You honestly think I like wasting my time on the phone ? I should actually send you the bill for the 30gb I bought from vodacom becos you people were so useless.
FA
Faiyaz A's updateReviewer Update
04 Nov 2024, 08:52YOU WANT TO KNOW HOW WELL YOU FIXED THIS TOWER? SEND ME AN EMAIL SO I CAN ATTACH A VIDEO OF HOW BAD MY INTERNET QUALITY IS.
IM NOT EVEN USING RAIN RIGHT NOW. I HAVE TO USE MY VODACOM SIM TO USE THE INTERNET.
I AM SO SICK OF THIS. YOU PEOPLE EXPECT ME TO PAY FOR THIS?
IM NOT EVEN USING RAIN RIGHT NOW. I HAVE TO USE MY VODACOM SIM TO USE THE INTERNET.
I AM SO SICK OF THIS. YOU PEOPLE EXPECT ME TO PAY FOR THIS?
FA
Faiyaz A's update04 Nov 2024, 08:52
Reviewer Update
YOU WANT TO KNOW HOW WELL YOU FIXED THIS TOWER? SEND ME AN EMAIL SO I CAN ATTACH A VIDEO OF HOW BAD MY INTERNET QUALITY IS.
IM NOT EVEN USING RAIN RIGHT NOW. I HAVE TO USE MY VODACOM SIM TO USE THE INTERNET.
I AM SO SICK OF THIS. YOU PEOPLE EXPECT ME TO PAY FOR THIS?
IM NOT EVEN USING RAIN RIGHT NOW. I HAVE TO USE MY VODACOM SIM TO USE THE INTERNET.
I AM SO SICK OF THIS. YOU PEOPLE EXPECT ME TO PAY FOR THIS?
FA
Faiyaz A's updateReviewer Update
04 Nov 2024, 12:40Do me a favor...you already switch off your service despite me telling you I still have **** signal.
Come fetch your router. I want nothing to do with you people. I'd rather pay more and get better service.
Come fetch your router. I want nothing to do with you people. I'd rather pay more and get better service.
FA
Faiyaz A's update04 Nov 2024, 12:40
Reviewer Update
Do me a favor...you already switch off your service despite me telling you I still have **** signal.
Come fetch your router. I want nothing to do with you people. I'd rather pay more and get better service.
Come fetch your router. I want nothing to do with you people. I'd rather pay more and get better service.
FA
Faiyaz A's updateReviewer Update
04 Nov 2024, 13:32And now I want you to tell Conrad leigh to check his mail.
FA
Faiyaz A's update04 Nov 2024, 13:32
Reviewer Update
And now I want you to tell Conrad leigh to check his mail.