Quick to deliver the goods and deduct funds, but zero service and activation! Appalled.

Since the start of the Lockdown has been making deliveries, but with skeletal staffing at their call centres. I joined in November 2018, and have since referred other 4 people to join. Delivery is quick, the activation of the sim however is a nightmare! The most recent person who I referred was my dad as my younger brothers are now doing schooling on line. He has had the sim for over a month and noone can help him to activate. I am based in CPT, he in Thaba Nchu, and even when I joined I needed assistance so I am honestly not good with this sorta thing. He has called countless times to no avail, and I even went onto Twitter, explained to them what is happening, provided them with my dad's name and contact number to call him and they have not. He has been charged for the month of April and he hasn't used it once! As far as I am concerned, he should be reimbursed and have the week of all times free as the advertise once his sim is up and running. I am so disappointed and they need to make the activation easier. They need to have people on call to help us, especially since the likes of MTN, Vodacom and Cell C will have sales assistants to set up the lines before a person leaves. So they need to have staff willing and able to assist on the line. We need my dad's sim card up and running and the reimbur*****t for April.