Quick to Attract - Slow to Detach - Rain South Africa

@rainSouthAfrica Terrible customer service from rain. I cancelled my contract only to be asked to pay for the service again at the start of the month. I paid and the following month another debit order still went off. I called and was advised that my contract was never cancelled and that now they have officially cancelled. When I asked about the refund they hesitated and said they could see some usage but would escalate. I was given a reference number. A week goes by and dololo!! I then call to follow up and I am told there was never an escalation to process my refund and that in fact no usage is recorded for the month I got charged!! I am now waiting for the billing team to “approve” my refund which when they eventually do will take 10 business days to process. If incompetence was a network provider - it would be Rain.