RO
Roland O

1 reviews | Active since Aug 2022

02 Aug 2022, 19:16

Query

This is the worst service provider for internet ive ever came across worst than MTN from day one they deducted R500 from my account for a router that doesn't have coverage in my area that they told me i have coverage day 1 i canceled and phoned them and spoke to 5 different customers care consultants and the all say the same thing that they have made a note and its been 5 months R2500 rand now for nothing pls spare your self the trouble and don't get Rain honestly i still have there brick of a router that they keep telling me they will fetch it this is unacceptable you stil on the phone for 20 min to hear they will take the matter forward and the still deduct the money.

0
Replies (5)
Rain
Rain's reply02 Aug 2022, 19:36
Official
Hi Roland 

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you,
rain.
RO
Roland O's update16 Aug 2022, 06:35
Reviewer Update
Hi yes that is correct, that aswell only work when it feels like it , we have a coffee shop and we using it for our POS system but this whole week the 4g isn't working.
Please can you assist they still deduct money from that 5 g and it have never turned on or even used you can look at it but they still deduct money. Honestly thats not rendering a service thats just taking and not giving back . Its been nearly 6 months.
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Roland O's update17 Aug 2022, 21:14
Reviewer Update
I don't want a credit I want a refund as I want to use that money.
Please contact me on ***
Address 121 Aristea Crescent , Roberts Estate, Middelburg

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Roland O's update26 Aug 2022, 14:25
Reviewer Update
Please note that the router was collected by RAM couriers

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Roland O's update26 Aug 2022, 14:26
Reviewer Update
Please advise when I can receive the refund